FAQ

    • Once a commission inquiry has been made, Saxon will contact the client to begin the process.

    • All commissions have a 25% surcharge of the artwork price.

    • Once all details are confirmed (size, medium and price), Saxon requires a 50% deposit of the total price (minus shipping) to commence the process. 

    • Once the initial payment has been made:

      • Your commission will be placed in the queue of upcoming (confirmed) commissions to be created.

      • Some light questions will be sent to help create the perfect work.

      • Materials will be ordered.

      • Creation process will begin.

      • Work in progress images will be shared.

    • The final payment will be requested once the artwork is finished and photographs have been sent to the client for approval.

    • The artwork will be delivered once the payment is finalised.

    • All Australian sales include GST.

    • The initial 50% payment is non-refundable

    • All Greater Sydney requests must go through info@saintcloche.com

    • All Australian sales include Goods & Services Tax (GST)

    • All Commissions will incur a 15% commission fee.

    • Courier prices are dependent on delivery location. We use Pack and Send for international orders.

    Artworks have 3 tier prices:

    • Stretched and framed

    • Stretched (No frame)

    • Rolled (No stretching or framing)

    • Interstate and international original artwork orders will be delivered by a professional art courier.

    • Interstate and international commission orders will be quoted at the time of enquiry and delivered by a professional art courier.

    • Interstate and international print orders will be delivered by registered post.

    • Melbourne original artwork orders will be delivered free of charge.

    • Melbourne commissions will be delivered free of charge.

    • Melbourne print orders will be delivered by registered post.

    • Shipping insurance should be organised in some cases (International) to ensure safe delivery. We offer to organise insurance at the time of payment which is 3% of the art value.

    • Returns will only be considered if the artwork is damaged prior to delivery.

    • Damage reports must be requested the same day as delivery.

    • Once the damage report has been investigated and approved, the customer will either receive a collectors credit to the value of the original purchased artwork to use at saxonjjquinn.com or, if the artwork can be repaired to its original state, we will organise for the work to be repaired.

    • If an international order is damaged whilst in shipping and said order has insurance, an insurance claim supplied by the shipping company must be filled.

  • Due to the t-shirts being ‘made-to-order’, I can’t facilitate any returns or exchanges. Sorry for any inconvenience.

  • Each print is made to order. From the moment you order we work to a 5-7 business day turn around for your order to be printed. From there each print is signed by Saxon and then sent via Australia Post.